Glen Clark

Glen Clark / IT operations & workplace technology

Hands-on IT operations, from the help desk to the boardroom.

7+ years running IT, identity and workplace technology for teams across Berlin, Melbourne and the world.

See my work

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Based in Melbourne. Previously Berlin.

01 / About

I own outcomes. Not just systems.

Glen is an operations specialist who owns outcomes, not just systems. He manages vendors, budgets and stakeholders, turns technical constraints into clear business decisions, and leads by example by working the help desk he built. Based in Melbourne, previously Berlin.

02 / Impact

Less friction. Real impact.

4.7×

fewer access tickets per user after the Zero Trust rollout

4.7×

fewer access tickets per user after the Zero Trust rollout

400-desk

office designed and built

400-desk

office designed and built

1,400+

people supported across two companies

1,400+

people supported across two companies

1,000+

first days set up

1,000+

first days set up

2 continents

1 team, global support

2 continents

1 team, global support

Millions

of ‘have you tried turning it off and on again?’ asked

Millions

of ‘have you tried turning it off and on again?’ asked

03 / Selected work

From strategy to hands-on delivery.

01 / Identity & security

Zero Trust proof of concept

Okta SSO, ZTNA and device trust for 150 users—the reference model for a group-wide strategy.

01 / Identity & security

Zero Trust proof of concept

Okta SSO, ZTNA and device trust for 150 users—the reference model for a group-wide strategy.

02 / Strategy

Group IT strategy

An identity-first strategy, from design and leadership approval to a delivered proof of concept.

02 / Strategy

Group IT strategy

An identity-first strategy, from design and leadership approval to a delivered proof of concept.

03 / Support & enablement

Service desk & knowledge base

Built the help desk, wrote ~100 guides and dozens of IT policies for non-technical staff.

03 / Support & enablement

Service desk & knowledge base

Built the help desk, wrote ~100 guides and dozens of IT policies for non-technical staff.

04 / Commercial ownership

Vendors, SaaS & budget

Owned contracts, renewals, licensing and a six-figure IT budget since 2020.

04 / Commercial ownership

Vendors, SaaS & budget

Owned contracts, renewals, licensing and a six-figure IT budget since 2020.

05 / Workplace technology

Offices and workplace design

Designed a 400-desk Berlin office, with a 350-person all-hands room kitted out with video conferencing and a disco ball. Owned IT and workplace design across 7 sites in 5 countries.

05 / Workplace technology

Offices and workplace design

Designed a 400-desk Berlin office, with a 350-person all-hands room kitted out with video conferencing and a disco ball. Owned IT and workplace design across 7 sites in 5 countries.

06 / Integration

Acquisition readiness

Planned identity and tooling integration across three companies.

06 / Integration

Acquisition readiness

Planned identity and tooling integration across three companies.

04 / Beyond IT

Connecting people, too.

Good workplaces need more than good technology. I like bringing people together—and building things with my hands.

Events

Ran company events end to end, from workshops and hackathons to 500+ person gatherings across multiple rooms.

Events

Ran company events end to end, from workshops and hackathons to 500+ person gatherings across multiple rooms.

Social Club

Owned the Social Club: culture and events, from activity planning to weekly office gatherings, shaped by staff surveys. Donated retired computers to a community organisation.

Social Club

Owned the Social Club: culture and events, from activity planning to weekly office gatherings, shaped by staff surveys. Donated retired computers to a community organisation.

05 / How I work

Practical by default.

Ownership

Stay with the problem until the outcome is delivered.

Ownership

Stay with the problem until the outcome is delivered.

Joining the dots

See how people, systems and decisions connect.

Joining the dots

See how people, systems and decisions connect.

Pragmatic

Choose what works in the real world, not just on paper.

Pragmatic

Choose what works in the real world, not just on paper.

Translator

Turn technical constraints into clear business choices.

Translator

Turn technical constraints into clear business choices.

06 / Get in touch

Let’s connect.

Looking for a senior individual contributor role in IT strategy, operations or workplace technology.

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